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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 02080501381

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FAQs VoIP Network

How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?

How do I set up a Draytek with an ADSL connection on Sky/TalkTalk/BT/Plusnet?

ADSL refers to any router that is connected via the phone line. In most cases, this is a standard BT, Plusnet, TalkTalk or Sky router.

To set up a Draytek with ADSL, you'll first need to get your ADSL credentials from your current provider. This will be in the form of an e-mail address or password and will be needed in order to power your Draytek with the internet.

Most providers will give these to you when asked but Sky will take some persuading because of their terms and conditions advising against using a 3rd party router.

You'll also need to make sure that the ethernet cable is plugged into the correct port (WAN2) as seen below, and your DSL (phone line) cable is plugged into the DSL port on your Draytek:

You would then need to head into the web configuration for the Draytek, which can be accessed via the web address of, unless specified differently by your home or business network, using the default username and password of admin to log in.

  • Step 1

    Wan 1 1st Step
  • Step 2

    Wan 1 2nd Step
  • Step 3

    Wan 1 3rd Step

After configuring WAN1, select the Quick Start Wizard once more, and then select WAN2 as seen below and follow the steps!

  • Step 1

    Wan 2 Step 1
  • Step 2

    Wan 2 Step 2
  • Step 3

    Wan 2 Final Step

Once you have clicked OK, reboot your Draytek and it'll take around 5-10 minutes for your Draytek to grab an IP address and then you'll have internet!

Once connected, we recommend setting up Quality of Service on your Draytek in order to manage your bandwidth efficiently. Our FAQ can guide you through this process.


If you need any further help today, please don't hesitate to contact our friendly support team on 02080501381 or by email!

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