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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 02080501381

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FAQs My Account

Do I have to buy a 'package'?

Do I have to buy a 'package'?

You will always need to choose a package for your Yay account. The package allows us to host your numbers, lines and users, as well as giving you access to your online dashboard and cloud communications centre.

There are 3 different base packages to fit all sizes and you can add extras to create your own bespoke service. Find more information on our available packages here.


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